Returns and Refunds Policy

CANCELLATION POLICY

If you cancel the order anytime before we have processed it, you will be refunded within 7 business days.

We are unable to cancel an order if it has been processed.

Please email our friendly staff at hello@thghtful.com to discuss further.

RETURNS AND REFUNDS POLICY

  • All refunds for orders placed via our website will be made via the original payment method used. For corporate orders that were invoiced, we will require bank details. Please contact us for further information.
  • Cancellations or alterations to orders must be made prior to commencing production which is close of business 5pm AEST time on the same day as the order has been processed.
  • If an order is amended to a gift hamper of lower value we will refund the difference in the price of the gift hamper to the original payment method used.
  • If Thghtful is advised of the change of mind prior to us processing the order, we will cancel it within our system and refund in full. If there is a change of mind after it has been processed then no refund will be provided. 
  • If items are delivered to a Post Office or similar and are not collected in the required timeframe (resulting in them being returned to us), no refunds will be provided as it is the responsibility of the customer placing the order to ensure the address is safe and available to deliver. The items are perishable goods and do not get returned to the warehouse. 
  • Please note whilst we will do our best to ensure delivery is made in a timely manner, we will not provide compensation for deliveries not made on the expected date at the fault of the couriers.
  • If the courier’s tracking states that an item has been delivered but the recipient is claiming non-receipt, we will investigate with the couriers and, based on the results of the investigation, suggest appropriate resolution.
  • In the unlikely event that you are unhappy with your purchase from Thghtful, all we ask is for the parcel to be returned in the same condition it was received and we will refund you for the hamper.
  • At Thghtfulwe pride ourselves not only on the quality of our products but also on the satisfaction of our customers. If you receive a gift that is damaged or faulty or has any incorrect items, please email photos of the damage or error to our Thghtful team at hello@thghtful.com within 14 business days. Please quote your order or tracking reference.
  • If a customer has received a damaged, faulty or incorrect item, we allow them the choice of a credit or a replacement, as long as we still have the same hamper in stock.

SHIPPING DAMAGE REFUND POLICY

  • Thghtful take the utmost care to ensure your package is received in perfect condition and is exactly what you ordered.
  • In the rare situation a consignment has been damaged in transit, Thghtful will gladly replace the damaged item upon receipt of photos of the damage or notification from our couriers of the damage.
  • If we no longer have this item in stock, we will send an agreed alternative of equal or greater value.

RETURNS & EXCHANGE PROCEDURE

  • In the circumstance that you need to return or exchange an item please email hello@thghtful.com we will take care of this for you. Please quote your order number or invoice number in all correspondence.
  • Refunds will be processed within 7 working days after making contact with a friendly Thghtful team representative. For orders placed via our website, refunds will be processed via the original payment method (card, Paypal, Afterpay). For bulk orders, we will send an EFT payment.
  • There is no re-stocking or processing fee.
  • If Thghtful deems the product to be damaged, faulty or the wrong item then there will be no additional shipping charges for resending an item.
  • If the reason for returning the Gift Hamper is due to change of mind, the product is no longer relevant or there is insufficient evidence suggesting Thghtful is at fault, then outward shipping costs will not be refunded and the customer/recipient is required to cover costs of return shipping.

If you have any other further queries in regards to refunds or in relation to orders, please contact the Thghtful team via email at hello@thghtful.com.

 

 

Last updated 12 May 2022