Delivery FAQs

Are you still able to deliver whilst everything is going on with COVID-19?

Yes, thghtful are open and are able to turn around fast deliveries! We also have Contactless deliveries available with our courier providers, our customers health and safety is our top priority.

How long will my order take?

We can turn around most bulk orders very quickly (in matter of days) though we recommend getting your order in as early as possible so we can guarantee stock.

How much does delivery cost?

Delivery can cost anywhere from $6.50 dependant on the hamper/your location, however our team will endeavour to find the best possible rates we can to meet your intended budget.

Bulk deliveries will be charged at a significantly discounted rate. For Bulk quotes or any queries with the above please contact our Thghtful team via email at hello@thghtful.com

What if no one’s home to accept delivery?

Providing the gift hamper is safe to be left at the address our couriers will leave the hamper in a spot where it won’t be damaged or stolen. If it is considered unsafe to leave at the address, it will either be taken to a collection point or be returned to the depot and delivery will be attempted again, usually the following day. If the parcel remains undeliverable the couriers will contact the sender or receiver to organise a resolution.

Where do you deliver?

Thghtful deliver Australia wide.

How do you keep your hampers safe in transit?

We use a combination of tissue paper and package boxes and carefully place the goods inside the hamper. We also use a trusted courier service. In the rare case that your hamper arrives damaged, please contact our Thghtful team to organise a replacement.

How will my recipients know who sent them the hamper?

We offer complimentary gift cards that go with all of our hampers. You can customise the message that is written in the cards.

Do you deliver on weekends and public holidays?

Unfortunately, we currently do not deliver on Sundays or public holidays.

What courier service do Thghtful use?

At Thghtful we utilise Sendle for premium courier service.

Do you offer tracking for your hampers?

For all order placed through our website you will receive an email with your tracking once your order has been dispatched. For bulk orders which you have dealt with our thgtful team directly on simply contact us and we can provide you your tracking

 

Last updated 11 November 2020

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